for better or worse…

As an online retailer, it’s really important for me to find out what my customers are thinking. It’s not like a bricks-and-mortar store, where you get immediate feedback about how you’re doing (“Oh, I just love how you wrapped that gift!” or “I want to speak to the manager!”). When I worked in a home decor store, I loved the interaction with customers, most of whom really appreciated our customer service.

An online business is very different–it’s all warehouse, boxes and packing lists! I love helping customers on the phone, but it’s not always easy to get a sense of what what they think about our customer service. That’s why I just sent out a survey to all my customers.

It was nerve-wracking deciding whether to press the “send” button, ’cause I started to get the jitters.

Devil on left shoulder: You can’t handle rejection, you wimp! Get me a brownie!


Angel on right shoulder: You’re the best. You look fabulous in green. You need to know the truth: good or bad. It’ll be a hoot. Now let’s go shopping!

So if you would like to participate in the survey, I’d love to hear from you too. It’s most relevant for people who have purchased something on Nicole Jane Home, but it also covers stuff like how you heard about us. Just click on the picture and you’ll go straight to the survey.

photo by Reinier deSmit for Nicole Jane Home

ahh shucks…

Bare with me as I indulge in a little shameless promotion. I just love getting emails like these–they put an instant smile on my face and a spring in my step as I skip over to the board and put up another gold star!

“Thank you so much for replacing the cracked bowl. That says a lot about your fine company.” from Cheryl

“I just want to let you know I appreciated your thoughtful message regarding my order. When my order arrived, I was just delighted with my lovely new purchases. I would also like to compliment the quality of care you take to insure the items arrived in good order by the extremely impressive and wonderful packing job, which I am very grateful for.” from Sharon (A whoot whoot goes out to Kim and Tina–you’re my warehouse goddesses)

“What a gorgeous site! I am so happy I found it and will likely be shopping here often. The best part is the unique items you have and the FANTASTIC prices. I’m thrilled.” from Melissa

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