for better or worse…

As an online retailer, it’s really important for me to find out what my customers are thinking. It’s not like a bricks-and-mortar store, where you get immediate feedback about how you’re doing (“Oh, I just love how you wrapped that gift!” or “I want to speak to the manager!”). When I worked in a home decor store, I loved the interaction with customers, most of whom really appreciated our customer service.

An online business is very different–it’s all warehouse, boxes and packing lists! I love helping customers on the phone, but it’s not always easy to get a sense of what what they think about our customer service. That’s why I just sent out a survey to all my customers.

It was nerve-wracking deciding whether to press the “send” button, ’cause I started to get the jitters.

Devil on left shoulder: You can’t handle rejection, you wimp! Get me a brownie!

versus

Angel on right shoulder: You’re the best. You look fabulous in green. You need to know the truth: good or bad. It’ll be a hoot. Now let’s go shopping!

So if you would like to participate in the survey, I’d love to hear from you too. It’s most relevant for people who have purchased something on Nicole Jane Home, but it also covers stuff like how you heard about us. Just click on the picture and you’ll go straight to the survey.

photo by Reinier deSmit for Nicole Jane Home

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